Welcome to Matvana – your online shop for selected products related to lighting, living and more.
We place great importance on fast, reliable, and transparent delivery. Below you'll find all the important information about our shipping processes:
Shipping times
Standard shipping
Delivery is usually within 3–5 working days after shipping.
Processing time
Orders will be processed within 1–2 working days processed after receipt of payment and prepared for shipping.
Shipping costs
Shipping costs depend on the product, delivery address, and shipping method. The exact costs will be displayed during checkout before you complete your order.
Shipping through external warehouses (e.g. Amazon)
Some products are shipped directly from fulfillment warehouses such as Amazon to ensure particularly fast and reliable shipping.
A notice: Such shipments can be made in neutral packaging. Returns of these items are also processed separately – please contact our customer service directly.
International shipping
We ship to numerous European countries. Shipping times and costs for international orders depend on the destination country and are displayed during checkout.
Please note: Customs duties and import taxes are to be borne by the buyer.
Shipment tracking
Once your order has been shipped, you will receive a Shipping confirmation with tracking number, with which you can conveniently track your delivery via the respective shipping service provider.
Shipping restrictions
Restrictions may apply in certain regions due to legal requirements or logistical conditions. If your region is affected, we will inform you promptly by email.
Lost or delayed shipments
If your delivery does not arrive or is delayed, please contact us at:
📧 customer@matvana.com
We will contact the shipping service provider immediately and endeavor to find a quick solution.
contact
If you have any further questions or concerns regarding shipping or returns, please contact us at:
📧 customer@matvana.com
Thank you for choosing Matvana.
We appreciate your trust and look forward to your next order.
