Welcome to Matvana!
These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our services.
Product information
Product descriptions
We strive to provide accurate and detailed descriptions of our products. However, we do not guarantee that all information is complete, current, or correct in all respects. If a product is not as described, you may return it in unused condition.
Prices
All prices are quoted in euros (€) and include – unless otherwise stated – the applicable VAT. Prices are subject to change without prior notice. We reserve the right to change or remove products from our range at any time.
Shipping and delivery
Processing time
Orders are typically processed within 1–2 business days. Processing times may vary depending on product availability and order volume.
Shipping costs
Shipping costs are calculated during the checkout process and depend on the delivery address and order quantity.
International shipping
Matvana offers international shipping. Any applicable customs duties, taxes, or other fees in the destination country are the responsibility of the customer.
Returns and refunds
General guidelines
Returns are possible within 30 days of receipt of the goods. The products must be in their original, unused condition. For returns, please contact us at customer@matvana.com with your order number and the reason for the return. Return shipping costs are generally borne by the customer unless the product was defective or incorrectly delivered.
Damaged or defective products
Please report any damaged or faulty items immediately upon receipt. A photo may be required for inspection. We will offer a replacement or refund, depending on the case.
Refunds
Refunds will be issued after receipt and inspection of the returned goods. A credit will be issued to the original payment method within 7-10 business days.
Exceptions
For hygiene reasons, certain products may be excluded from return. In such cases, store credit may be offered as an alternative.
Product availability
We strive to always accurately indicate the availability of our products. If an item is unavailable after your order has been received, we will notify you as soon as possible and offer a suitable alternative or a refund.
Liability
Matvana assumes no liability for damages arising directly or indirectly from the use of our website or our products – including, but not limited to, consequential damages, indirect damages or lost profits.
Data protection
The protection of your data is important to us. You can find detailed information in our Privacy Policy.
Changes to these terms and conditions
We reserve the right to change these Terms and Conditions at any time. Updates will be posted on this page and will take effect immediately. It is your responsibility to review them regularly.
contact
If you have any questions or concerns about these Terms and Conditions, please write to us at:
📧 customer@matvana.com
