shipping policy
Welcome to Matvana! We are committed to delivering your yoga mats and accessories quickly and reliably. Below you will find all the details about our shipping policies to ensure a smooth shopping experience.
shipping times
Standard shipping:
Delivery within 2-3 working days.
Processing time:
Orders are usually processed within 1-2 business days after payment confirmation.
shipping costs
Shipping costs vary depending on the product, shipping method and destination. The detailed shipping costs will be shown to you during checkout before you complete your order.
order tracking
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment via our shipping provider's website.
International Shipping
We are pleased to offer international shipping to many countries. Shipping times and costs for international orders vary depending on destination. Please note that international shipments may be subject to customs fees and taxes, which are the customer's responsibility.
shipping restrictions
We strive to deliver to as many regions as possible. However, shipping to certain areas may not be possible or may be restricted due to shipping provider restrictions or government regulations.
Lost or delayed packages
If your package is lost or significantly delayed, please contact our customer service team at customer@matvana.comWe will contact the shipping carrier to resolve the issue and ensure you receive your order.
Contact us
If you have any questions or concerns about our shipping policies, please contact our customer service team at customer@matvana.com. We are here to help you and ensure that your shopping experience at Matvana is positive and satisfactory.
Thank you for choosing Matvana. We appreciate your trust and look forward to serving you again!