{"id":31,"date":"2025-06-16T13:18:27","date_gmt":"2025-06-16T13:18:27","guid":{"rendered":"https:\/\/alukas.presslayouts.com\/dummy\/?page_id=31"},"modified":"2026-04-10T15:58:00","modified_gmt":"2026-04-10T13:58:00","slug":"rueckerstattungen-und-ruecksendungen","status":"publish","type":"page","link":"https:\/\/matvana.com\/sk\/rueckerstattungen-und-ruecksendungen\/","title":{"rendered":"Vr\u00e1tenie tovaru a vr\u00e1tenie tovaru"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>1. Pr\u00e1vo na odst\u00fapenie od zmluvy (E\u00da)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Spotrebitelia v Eur\u00f3pskej \u00fanii maj\u00fa pr\u00e1vo, <strong>odst\u00fapi\u0165 od tejto zmluvy do 14 dn\u00ed bez udania d\u00f4vodu.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Storno lehota je <strong>14 dn\u00ed odo d\u0148a<\/strong>, kedy ste vy alebo vami ur\u010den\u00e1 tretia strana tovar prevzali.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Uplatnenie pr\u00e1va na odst\u00fapenie od zmluvy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ak chcete uplatni\u0165 svoje pr\u00e1vo na odst\u00fapenie od zmluvy, mus\u00edte n\u00e1s o svojom rozhodnut\u00ed informova\u0165 jasn\u00fdm vyhl\u00e1sen\u00edm (napr. e-mailom):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a>customer@matvana.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na dodr\u017eanie lehoty sta\u010d\u00ed, aby ste ozn\u00e1menie o uplatnen\u00ed pr\u00e1va na odst\u00fapenie od zmluvy odoslali pred uplynut\u00edm lehoty na odst\u00fapenie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. D\u00f4sledky zru\u0161enia<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ak odst\u00fapite od tejto zmluvy, vr\u00e1time v\u00e1m v\u0161etky platby, ktor\u00e9 sme od v\u00e1s dostali, vr\u00e1tane n\u00e1kladov na doru\u010denie (okrem ak\u00fdchko\u013evek dodato\u010dn\u00fdch n\u00e1kladov vypl\u00fdvaj\u00facich z v\u00e1\u0161ho v\u00fdberu in\u00e9ho sp\u00f4sobu doru\u010denia ako je na\u0161a \u0161tandardn\u00e1 mo\u017enos\u0165 doru\u010denia), bez zbyto\u010dn\u00e9ho odkladu a najnesk\u00f4r do <strong>14 dn\u00ed odo d\u0148a<\/strong>, v de\u0148, kedy sme dostali va\u0161e ozn\u00e1menie o zru\u0161en\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre toto vr\u00e1tenie platby pou\u017eijeme rovnak\u00fd sp\u00f4sob platby, ak\u00fd ste pou\u017eili pri p\u00f4vodnej transakcii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1tenie pe\u0148az\u00ed v\u00e1m m\u00f4\u017eeme odmietnu\u0165, k\u00fdm nedostaneme tovar sp\u00e4\u0165 alebo k\u00fdm nepredlo\u017e\u00edte d\u00f4kaz o vr\u00e1ten\u00ed tovaru.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Vr\u00e1tenie tovaru<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tovar mus\u00edte vr\u00e1ti\u0165 ihne\u010f a v \u017eiadnom pr\u00edpade najnesk\u00f4r do <strong>14 dn\u00ed odo d\u0148a<\/strong>, v de\u0148, ke\u010f n\u00e1s informujete o zru\u0161en\u00ed tejto zmluvy, aby ste n\u00e1m ho vr\u00e1tili.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lehota je splnen\u00e1, ak tovar odo\u0161lete pred uplynut\u00edm lehoty.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. N\u00e1klady na spiato\u010dn\u00fa prepravu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Priame n\u00e1klady na vr\u00e1tenie tovaru zn\u00e1\u0161ate vy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Kompenz\u00e1cia za hodnotu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Za ak\u00fako\u013evek stratu hodnoty tovaru zodpoved\u00e1te iba vtedy, ak je t\u00e1to strata hodnoty sp\u00f4soben\u00e1 manipul\u00e1ciou s tovarom, ktor\u00e1 nebola potrebn\u00e1 na otestovanie povahy, vlastnost\u00ed a funk\u010dnosti tovaru.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Z\u00e1konn\u00e9 v\u00fdnimky z pr\u00e1va na odst\u00fapenie od zmluvy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e1vo na odst\u00fapenie od zmluvy sa neuplat\u0148uje v nasleduj\u00facich pr\u00edpadoch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tovar, ktor\u00fd nie je prefabrikovan\u00fd a pre ktor\u00e9ho v\u00fdrobu je rozhoduj\u00faci individu\u00e1lny v\u00fdber.<\/li>\n\n\n\n<li>personalizovan\u00e9 alebo na mieru vyroben\u00e9 produkty<\/li>\n\n\n\n<li>tovar v uzavretom obale, ktor\u00fd nie je vhodn\u00e9 vr\u00e1ti\u0165 z d\u00f4vodov ochrany zdravia alebo hygieny, ak bola jeho pe\u010da\u0165 po dodan\u00ed odstr\u00e1nen\u00e1<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Vr\u00e1tenie pe\u0148az\u00ed v pr\u00edpade v\u00e1d alebo ch\u00fdb pri doru\u010den\u00ed<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bez oh\u013eadu na pr\u00e1vo na odst\u00fapenie od zmluvy v\u00e1m vr\u00e1time peniaze alebo vymen\u00edme tovar, ak nastane niektor\u00fd z nasleduj\u00facich pr\u00edpadov:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Po\u0161koden\u00e9 produkty pri doru\u010den\u00ed<\/li>\n\n\n\n<li>nespr\u00e1vne doru\u010den\u00e9 polo\u017eky<\/li>\n\n\n\n<li>Straten\u00e9 z\u00e1sielky (po potvrden\u00ed prepravnou spolo\u010dnos\u0165ou)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Po\u017eiadavky:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spr\u00e1va vo vn\u00fatri <strong>14 dn\u00ed po doru\u010den\u00ed<\/strong><\/li>\n\n\n\n<li>Fotografick\u00e1 dokument\u00e1cia v pr\u00edpade po\u0161kodenia alebo nespr\u00e1vneho doru\u010denia<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Postup pri vr\u00e1ten\u00ed tovaru v pr\u00edpade v\u00e1d<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Kontakt<\/strong><br>Po\u0161lite e-mail na adresu: <a>customer@matvana.com<\/a><br>Uve\u010fte, pros\u00edm, \u010d\u00edslo objedn\u00e1vky, produkt a probl\u00e9m.<\/li>\n\n\n\n<li><strong>Test<\/strong><br>Va\u0161u \u017eiados\u0165 pos\u00fadime a budeme v\u00e1s informova\u0165 o \u010fal\u0161om postupe.<\/li>\n\n\n\n<li><strong>Vr\u00e1tenie (ak je potrebn\u00e9)<\/strong><br>Dostanete pr\u00edslu\u0161n\u00fa spiato\u010dn\u00fa adresu (v z\u00e1vislosti od umiestnenia skladu).<\/li>\n\n\n\n<li><strong>Rie\u0161enie<\/strong>\n<ul class=\"wp-block-list\">\n<li>n\u00e1hradn\u00e1 dod\u00e1vka alebo<\/li>\n\n\n\n<li>vr\u00e1tenie pe\u0148az\u00ed<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. N\u00e1klady na spiato\u010dn\u00fa prepravu v pr\u00edpade v\u00e1d<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V pr\u00edpade potvrden\u00fdch v\u00e1d alebo nespr\u00e1vnych dod\u00e1vok uhrad\u00edme n\u00e1klady na spiato\u010dn\u00fa prepravu.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11. Pokyny na vr\u00e1tenie tovaru<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontaktujte n\u00e1s <strong>pred ka\u017ed\u00fdm n\u00e1vratom<\/strong><\/li>\n\n\n\n<li>Vr\u00e1ten\u00e9 adresy sa m\u00f4\u017eu l\u00ed\u0161i\u0165 v z\u00e1vislosti od polo\u017eky (model dropshippingu).<\/li>\n\n\n\n<li>Vr\u00e1tenie tovaru bez predch\u00e1dzaj\u00facej koordin\u00e1cie nie je mo\u017en\u00e9 spr\u00e1vne spracova\u0165.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>12. Kontakt<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V pr\u00edpade ot\u00e1zok t\u00fdkaj\u00facich sa zru\u0161enia objedn\u00e1vky, vr\u00e1tenia tovaru alebo refund\u00e1cie kontaktujte:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a>customer@matvana.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Widerrufsrecht (EU) Verbraucher innerhalb der Europ\u00e4ischen Union haben das Recht, binnen 14 Tagen ohne Angabe von Gr\u00fcnden diesen Vertrag zu widerrufen. Die Widerrufsfrist betr\u00e4gt 14 Tage ab dem Tag,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":8,"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":22452,"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/pages\/31\/revisions\/22452"}],"wp:attachment":[{"href":"https:\/\/matvana.com\/sk\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}